Return & Refund Policy
Return & Refund Policy
We accept returns within 14 days of delivery. To be eligible, the item must be unworn, unused, with hygiene liners (for swimwear), original tags and packaging.
🩱 Swimwear Return Policy
For hygiene reasons, we only accept returns on swimwear if the hygiene seal is intact and the item is unworn and unwashed.
To request a return, email us at balivibe24@gmail.com. Once approved, you’ll receive the return instructions and address.
⚠️ Items sent without prior return authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If it is damaged, defective, or incorrect, contact us immediately. We’ll arrange a replacement or refund in line with your rights.
Exchanges
To make an exchange, follow the return steps and place a new order once your return is approved.
Non-returnable Items
We do not accept returns for:
- Sale items or gift cards
- Opened swimwear (without hygiene seal)
- Personal care items
- Hazardous or perishable goods
European Union – 14-Day Right of Withdrawal
If your order was delivered within the EU, you may cancel or return it within 14 days, no explanation required. The item must be unused, with tags and hygiene seal intact.
🇦🇺 Australian Consumer Law Compliance
If you are an Australian customer, you are entitled to a repair, replacement or refund for major product failures under Australian Consumer Law. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy does not limit or replace your statutory rights under Australian law.
Refunds
After your return is received and inspected, we will notify you of approval. Approved refunds are processed within 10 business days. It may take additional time for your bank or payment provider to post the refund.
If it’s been more than 15 business days, please contact us at balivibe24@gmail.com.