Privacy policy

Privacy Policy

Last updated: 20.07.2025

This Privacy Policy describes how Bali Vibe ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from balivibestore.com (the "Site") or otherwise interact with our services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. How We Collect Personal Information

We collect personal information when you:

  • Visit our website
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us for support
  • Use cookies and analytics tools

2. What We Collect

  • Contact details: name, email address, phone number, shipping/billing address
  • Order details: products purchased, payment method (processed via Shopify/third-party processors)
  • Device info: IP address, browser type, time zone
  • Cookies and tracking data: site usage, referral info, advertising interactions

3. How We Use Your Information

  • To fulfill your order and deliver products
  • To process payments
  • To communicate with you regarding your order or inquiries
  • To provide personalized ads and marketing (if consent is given)
  • To detect and prevent fraud
  • To improve our website functionality and user experience

4. Legal Bases for Processing (GDPR - Europe)

For individuals in the European Economic Area (EEA): We process your personal data based on:

  • Your consent (e.g., for marketing)
  • Contractual necessity (e.g., to process your order)
  • Legal obligations
  • Our legitimate interests (e.g., fraud prevention, service improvement)

You have the right to withdraw consent at any time.

5. Disclosure of Personal Information

We may share your personal information with:

  • Shopify (to operate our store)
  • Payment processors
  • Shipping providers
  • Marketing platforms (e.g., email services, advertising platforms)
  • Legal or regulatory authorities if required

We do not sell your personal information.

6. Data Transfers Outside Europe or Australia

Your information may be processed outside your country, including in the United States and the European Union. When data is transferred from the EEA, we rely on:

  • Standard Contractual Clauses approved by the European Commission

For Australian residents: We ensure that overseas recipients comply with the Australian Privacy Principles.

7. Cookies and Tracking

We use cookies and similar technologies for:

  • Website functionality
  • Shopping cart tracking
  • Analytics (e.g., Google Analytics)
  • Advertising

You can manage cookie preferences in your browser. For more information, see Shopify's cookie policy: https://www.shopify.com/legal/cookies

8. Your Rights

For EEA/UK Residents (under GDPR):

  • Access your personal data
  • Correct or delete your data
  • Object to or restrict processing
  • Port your data to another service
  • Lodge a complaint with your local data authority (Austrian DPA)

For Australian Residents (under Privacy Act 1988):

  • Access and correct your data
  • Lodge a complaint with the OAIC

To exercise your rights, contact us at: balivibe24@gmail.com

9. Data Retention

We retain personal data for as long as necessary to:

  • Provide our services
  • Comply with legal requirements
  • Resolve disputes

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised "Last updated" date.

12. Contact Us

If you have any questions or concerns:

Email: kru0409@gmail.com
Postal Address: Bali Vibe, Clerfaytgasse 5, 1170 Wien, Austria

If you are located in the EEA or UK, we are the data controller of your personal data.